ADR Atlantic Institute offers this one-day professional development workshop to ADR practitioners, Human Resources Professionals, Managers, Supervisors, and Union Representatives.
Overview of the training
A Workplace investigation is primarily used as a tool for the imposition of discipline. It is not a tool for getting teams and co-workers unstuck from conflict. If anything, regardless of outcome, the dysfunctional dynamic in the workplace can actually worsen after an investigation.
There is a way forward – a way to get unstuck from the dysfunction of conflict and to move beyond blame. In this workshop attendees will learn how to use the Pro-Social Matrix Communication Process (PMCP) tool. This is a cutting- edge, evidence-based approach to move teams from a reactive stuck state to a proactive unstuck state: where workplace actions are values based and focused on achieving shared purposes.
The Google Aristotle project studied workplace teams and identified 5 key dynamics teams need to succeed. They are:
- Psychological safety: Can we take risks on this team without feeling insecure or embarrassed?
- Dependability: Can we count on each other to do high quality work on time?
- Structure & clarity: Are goals, roles, and execution plans on our team clear?
- Meaning of work: Are we working on something that is personally important for each of us?
- Impact of work: Do we fundamentally believe that the work we’re doing matter?
The initial goal of the PCMP process is to create a psychologically safe space for leaders and teams to begin transforming dysfunctional workplace dynamics. Of the 5 Google factors, psychological safety is the most important condition and is the base support on which the 4 other conditions take shape.
Mr. Pizzo has 30 years’ experience resolving difficult workplace conflicts as a labour and employment lawyer. He is a certified mediator and coach (CPCC). He is also certified in the Pro-Social Matrix Communication Process, a cutting edge, evidence-based approach to help people effect sustained behavioural change, become more effective and achieve their goals.