ADRIC: Working with High-Conflict Clients and Parties (3rd..

ADRIC Workshop: Working with High-Conflict Clients and Parties

A one-day online workshop developed especially for ADRIC and presented by the renowned Bill Eddy, LCSW, JD, co-founder and Chief Innovation Officer of the High Conflict Institute.

May 26, 2021 - 11:00am - 6:00pm EASTERN TIME

Advance registration required no later than Monday May 14th at 11:59pm ET.  A minimum number of registrations is required by May 14th in order to proceed.

Registered participants will be sent an email with the ZOOM link the day before the webinar. Please be sure to check your Spam folder before contacting us.

Presenter:  William A. (“Bill”) Eddy, LCSW, JD

Bill Eddy will provide a one-day training based on his method known as New Ways™ adapted to be useful to all Dispute Resolution professionals. He will train participants in new skills for parties to use during high-conflict sessions.  These include some paradigm shifts from the ordinary and are not designed to replace what already works but rather to use when other methods like emotional exchanges and insight just don’t work. This involves teaching the clients/parties simple skills for asking more questions, setting agendas, agreeing jointly on each small step of the process, making proposals, asking questions about proposals and respectfully responding to proposals.

In this approach, storytelling about past behaviour is discouraged and the focus is kept on the future. However, throughout this process of focusing on the parties’ proposals, the practitioner calmly demonstrates empathy, respect and neutrality for both parties, despite angry outbursts, surprise events, tears and rigid positions. The intended result is that the parties have less need to defend themselves, they work harder at finding solutions, and they are more committed to their own decisions.

Who will benefit from this workshop?
Mediators, arbitrators, lawyers, parenting coordinators, conflict coaches, police, human resources professionals and anyone who manages disputes.

Learning Objectives:

  1. Identify the conflict dynamics of five types of high-conflict personalities.
  2. Apply brain science to managing high-conflict clients with empathy, attention and respect.
  3. Reduce client resistance to positive problem-solving with a 2-step method.
  4. Teach clients to make reasonable proposals, ask questions and respond to proposals appropriately.
  5. Provide a structured mediation approach designed for high-conflict personalities.
  6. Educate high-conflict clients about choices and consequences for making decisions.

Professional Development Accreditation:
ADRIC Continuing Education & Engagement (CEE) points: 12
• Law Society of British Columbia, Law Society of New Brunswick, Law Society of Ontario and Law Society of Saskatchewan: 6 hours

Click here for additional information including the full program and presenter's biography.

Registration Rates:
ADRIC Members: 
$299 plus applicable taxes
$425 plus applicable taxes

Limited spaces available. 
We reserve the right to cancel if registrations do not meet the minimum and would advise by May 14th and provide a full refund.


ADRIC Members: "Sign in" to this page with your Member Portal login credentials. Scroll to the bottom of this page and click "Register Myself" and then click "Proceed to Checkout" to go to your Cart.
Non-members:  If you already have an account with us, use your regular login credentials.  If you are new to us, click "Create an account". Scroll to the bottom of this page and click "Register Myself".  Please be sure to include your province for the system to auto-calculate the applicable taxes.

CANCELLATION POLICY: If you must cancel, notice must be received in writing. All refund requests received up to one week prior to the date of the webinar will receive a refund less a 5% administrative fee. Notice must be received NO LATER THAN 11:59pm ET THREE DAYS PRIOR to the date of the webinar to receive a refund less a 25% administrative fee unless we are able to find a replacement for your spot, in which case you will receive a refund less 10% admin fee. No refunds available after that point.

We reserve the right to cancel if registrations do not meet the minimum and would advise by May 14th and provide a full refund.
5/26/2021 11:00 AM - 6:00 PM

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